Shipping policy
Shipping Policy
Last Updated: August 20, 2026
Marcus Mades ships orders to customers worldwide. Because each cutting board is handmade, we take the necessary time to carefully prepare and inspect every order before it is shipped.
Shipping Process
Each cutting board requires approximately 48–72 hours to be handmade and prepared before it is shipped.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping times are estimates and are not guaranteed. Delivery times may vary depending on your location, shipping carrier, customs procedures, holidays, weather, and other circumstances outside of our control.
Estimated Shipping Time
Our estimated shipping time after your order has been prepared is 7–14 business days.
Please note that the 7–14 business day shipping estimate does not include the 48–72 hours required to make and prepare your handmade cutting board.
As a result, the total estimated time from placing your order to delivery may be longer than the shipping period alone.
Tracking
Orders are shipped with tracking information when available. Once your order has been dispatched, tracking details will be provided through your shipping confirmation.
Please note that tracking information may take some time to become active or update after the package has been handed to the carrier.
If your tracking information has not updated for an extended period, please contact us at MarcusCuttingboards@gmail.com.
Delivery Delays
While Marcus Mades works to ensure orders are delivered within the estimated timeframe, we cannot guarantee a specific delivery date.
Delays may occur because of customs clearance, carrier delays, holidays, severe weather, transportation disruptions, or other circumstances beyond our control.
Such delays do not automatically qualify an order for a refund or cancellation.
International Shipping, Duties & Taxes
Marcus Mades ships worldwide. International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Any customs duties, taxes, or additional fees charged by the destination country are the responsibility of the customer.
Marcus Mades does not control these charges and cannot predict how much they may be.
If a package is refused because of unpaid customs duties, taxes, or other applicable fees and is returned to us, the customer may be responsible for any return shipping costs or other charges incurred.
Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.
If your tracking information states that your package has been delivered but you cannot locate it, please first check with members of your household, neighbors, and the delivery location before contacting the shipping carrier.
For packages that are lost or marked as delivered but cannot be located, customers may need to contact the relevant shipping carrier and file a claim.
If your cutting board itself arrives damaged, please refer to our Refund Policy. Damage claims must be reported to MarcusCuttingboards@gmail.com on the same calendar day the order is delivered, along with clear photographs of the damaged product and packaging.
Wrong or Incorrect Shipping Address
It is the customer's responsibility to provide an accurate and complete shipping address during checkout.
Because we begin preparing handmade orders shortly after they are placed, we may be unable to make changes to an order after it has been submitted.
If you notice that your shipping address is incorrect, contact us immediately at MarcusCuttingboards@gmail.com. We cannot guarantee that an address change will be possible once your order has entered production or shipping.
Marcus Mades is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
Multiple Items
If an order contains multiple products, items may occasionally be shipped separately. This can result in products from the same order arriving at different times.
Each shipment may have its own tracking information.
Contact
If you have any questions regarding your order or shipping, please contact us at: